For Insurers

IVANS eServicing

Instantly receive, process and respond to agency and MGA policy inquiries on demand.

Ensure timely service for insureds and ease of doing business for your agents through increased automated data exchange with your agency partners. IVANS eServicing is an end-to-end integrated solution that enables your business to instantly service agent policy, billing, claims or payment inquiries directly from agent management systems to your policy admin system.

Key Benefits

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Strengthen agency relationships

Provide agents immediate access to agency policy, billing, claims or payment information without ever having to leave their management system.

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Create a better customer experience for agents and insureds

Allow insureds to access your bill pay website directly from their agent’s self-service portal.

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Increase operational efficiency

Eliminate time spent managing password resets by enabling agents to maintain connectivity without having to update local security settings within the agency management system

Capabilities

  • Single sign-on

    Single sign-on enables agents to authenticate themselves once with your portal. Single sign-on increases security because passwords are not stored or managed externally, and reduces your IT costs due to a lower number of help desk inquiries.

  • One-click agency inquiry

    Via single sign-on, agents can make one-click inquiries, which eliminates the need for password updates, decreases the amount of time agents spend in your portal, and increases security for your business.

  • Insured bill pay connectivity

    Insured-insurer connectivity enables policyholders to access your bill pay website from their agent’s customer self-service portal, allowing for a more connected customer experience.

  • One-click insured inquiry

    Enables insured to access carrier sourced policy, billing, claims information from Applied CSR24/AppliedMobile Insured.

Ready to Learn More?

IVANS is ready to provide your business the advanced insurance software and solutions to digitally distribute and service products in new ways.